Shipping policy

# Shipping & Delivery Policy

Thank you for choosing Activate Patch. We are committed to delivering your order quickly, securely, and reliably.

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### Order Processing Time
- All orders are processed and packed within **24 to 48 hours** (Monday through Friday, excluding major holidays).
- Orders placed over the weekend will be processed on the following business day.
- Once your order is processed, you will automatically receive an email confirmation with your tracking information.

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### Shipping Rates & Delivery Estimates

*All bundle packages (Buy 1 Get 1 Free, Buy 2 Get 3 Free) automatically qualify for **FREE Standard Shipping**.*

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### Order Tracking
Once your package ships, you will receive a confirmation email containing your carrier tracking number. You can track the progress of your shipment at any time by visiting our [Order Tracking Page](https://activatepatch.com/pages/track-order) or by entering your tracking number directly on the carrier’s website.

Please allow 24–48 hours for tracking details to update on the carrier network after your label is generated.

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### Shipping Address Accuracy
Please verify that your shipping address is complete and correct before completing checkout. If you notice an error in your shipping details, contact us immediately at **support@activatepatch.com**. While we make every effort to accommodate changes, orders that have already entered fulfillment cannot be modified.

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### Lost, Stolen, or Damaged Packages
If your tracking confirms delivery but you cannot locate your package, or if your package arrives damaged in transit:
1. Check with household members and neighbors.
2. Verify the delivery address entered on your order confirmation.
3. Contact our customer support team within 7 days at **support@activatepatch.com** with your order number. We will investigate with the carrier and promptly arrange a replacement shipment.

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### Contact Us
If you have any questions regarding your shipment, reach out to our team anytime at:
- **Email:** support@activatepatch.com
- **Customer Support Hours:** Monday – Friday, 9:00 AM – 6:00 PM EST